Claims Support
Understanding the claims process.
Filing a claim can feel overwhelming. Here is a general overview of how the process typically works, and how we can support you along the way.
General Process
How a claim generally works
Notify the Insurer
As soon as an insurable event occurs, the insurer (or their designated claims desk / TPA) should be notified, generally within the timeframe specified in your policy.
Submit Required Documents
The insurer will specify the documents needed to process the claim (such as identity proof, medical records, FIR/repair estimates, or death certificate, depending on the claim type).
Claim Assessment
The insurer reviews the submitted claim and documentation against the policy terms to assess eligibility and the amount payable, if any.
Follow-Up
We can help you follow up on the status of your claim and understand any additional information the insurer may request.
Resolution
The insurer communicates the final claim decision and, where approved, processes settlement as per their internal timelines and the policy terms.
Important: Claim decisions rest with your insurer
The steps above describe a general, typical claims process. The exact process, required documents, timelines, and eligibility for any specific claim are determined solely by the insurer that issued your policy, in accordance with your policy terms and applicable regulations. We can help you navigate and follow up on the process, but we do not make claim decisions and cannot guarantee any outcome.
Insurance is the subject matter of solicitation. For more details on risk factors, terms and conditions, please read the relevant sales brochure and policy wording carefully before concluding a purchase. This website provides general information and guidance only — it does not constitute financial advice, and does not guarantee any specific benefit, return, or claim outcome. Product features, benefits, and claim decisions are determined solely by the relevant insurer as per the policy terms.
Need help with an active claim?
Reach out and we'll do our best to guide you through the next steps.